论文总字数：47697字

摘 要

物业管理投标文件是指投标人应物业管理招标文件要求编制的响应性文件。本物业管

理投标文件是根据南韵家园具体项目编制的，主要内容有：商务文件，整体管理设想，拟从业人员配备及培养计划，前期物业管理工作计划，入住期管理工作计划，正常运营期管理工作计划，日常管理制度，费用测算。其中重点部分为：人员的配备、日常管理以及费用的测算。

关键词：物业管理 投标文件 费用测算

The property management bidding document

of the Nanyun Home

ABSTRACT

Property management bidding document refers to the bidder should response documentation for the property management of the bidding documents. The property management bidding documents according to the Nanyun Home project specific compilation， The main contents include： business documents. The overall management idea， The staff members and training plan， Early Property management plan， Occupancy management plan， Normal operation stage management， Daily management system， Cost accounting. The key part is the equipment of the stuff；daily management as well as the estimating of costs.

Keywords： property management； bid document； cost accounting

目 录

摘要..............................................................................................................................................Ⅰ

ABSTRACT ..............................................................................................................................Ⅱ

第一章 商务文件....................................................................................................................1

1.1 投标函 ............................................................................................................................1

1.2 授权委托书 ....................................................................................................................2

1.3 收支情况表......................................................................................................................2

1.4 拟委派的项目经理简历..................................................................................................3

1.5 拟委派的主管人员和技术人员概况..............................................................................3

第二章 公司简介...................................................................................................................4

2.1 前言..................................................................................................................................4

2.2 公司简介..........................................................................................................................4

2.3 公司管理项目简介..........................................................................................................5

2.4 公司管理质量方针..........................................................................................................5

2.5 公司考核制度..................................................................................................................5

第三章 拟采取的管理方式.................................................................................................6

3.1 整体设想与策划.............................................................................................................6

3.1.1 管理目标 ...........................................................................................................6

3.1.2 管理方案.............................................................................................................6

3.2 拟采取的管理方式........................................................................................................7

3.2.1 人员进驻时间计划.............................................................................................7

3.2.2 物业组织机构.................................................................................................... 7

3.2.3 岗位设置及人员配备....................................................................................... .8

3.2.4 主要工作职责.....................................................................................................9

3.2.5 前期主要工作内容............................................................................................ 9

3.2.6 相关人员培训计划...........................................................................................10

3.2.7 培训课程 .........................................................................................................10

3.2.8培训计划........................................................................................................... 12

第四章 拟采取的工作计划

4.1 前期管理工作计划....................................................................................................16

4.1.1 提前掌握物业的情况.......................................................................................16

4.1.2 开展业主服务需求调查...................................................................................16

4.1.3 按规范实施接管验收.......................................................................................17

4.1.4 前期介入管理工作计划表...............................................................................17

4.2 入住期管理工作计划................................................................................................18

4.2.1 高效便利办好入住...........................................................................................18

4.2.2 提供入住期的便民服务措施...........................................................................18

4.2.3 记录并处理业主在接楼验房中提出的合理的意见与建议...........................18

4.2.4 装修管理...........................................................................................................18

4.2.5 治安管理...........................................................................................................18

4.2.6 入住期管理工作计划表...................................................................................19

4.3 正常运行期的管理工作计划 ..................................................................................19

4.3.1 培训工作...........................................................................................................19

4.3.2 日常管理...........................................................................................................19

4.3.3 正常运行期管理工作计划表...........................................................................19

4.4 物资装备计划............................................................................................................20

4.5 管理服务内容及标准 ..............................................................................................23

第五章 物业管理规章制度汇编 .................................................................................49

5.1 岗位职责 ................................................................................................................ .49

5.2 公众制度 ..................................................................................................................49

5.3 运作制度 ..................................................................................................................49

第六章 物业管理费用 ....................................................................................................51

6.1 支出测算 ..................................................................................................................51

6.1.1 人工费用 .......................................................................................................51

6.1.2 行政办公费用.................................................................................................52

6.1.3 公共设施、设备运行维护及保养费.............................................................52

6.1.4 清洁卫生及绿化费用.....................................................................................53

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