论文总字数：65404字

摘 要

本标书是根据杭州滨江房产集团股份有限公司的城市之星项目前期物业管理招标获取信息，并通过贵公司总经理、办公室、销售部、工程技术人员带领现场勘察，了解了物业概况。我们通过对招标资料的认真了解，根据城市之星的特点，结合本公司专业物业管理的操作理念，以及物业管理服务的延伸服务的理念而编制本物业管理投标文件。本投标文件根据本公司高档楼盘管理的成功经验，从整体设想、管理模式、组织架构、管理制度及社区文化、管理费用收支预算等多方面作出统筹策划，提出本公司的管理目标和承诺指标。本投标书编制的意义在于充分展现公司的综合实力、竞争优势和高水平的管理方式，从而为滨江之星项目提供更优质的服务。

关键词：投标文件 企业概况 物业管理方案 费用测算

The Property bidding documents of Binjiang City Star

Abstract

This proposal is according to the city of Hangzhou Binjiang Real Estate Group Co., Ltd. Star project preliminary property management bidding to obtain information, and through your company general manager, office, sales department, engineering and technical personnel led the field investigation, the understanding of the property survey. Through a careful understanding of bidding documents, according to the characteristics of the Star City, combined with the professional property management companies operating philosophy, and property management services to extend the service concept and the preparation of the property management bidding documents. The bidding documents according to the successful experience of our high-grade property management, from the aspects of the overall idea, management mode, organization structure, management system and community culture, administrative expenses budget to make overall planning, put forward the company's management objectives and commitments in the index.The significance of the preparation of the tender is to fully show the company's comprehensive strength, competitive advantage and high level of management, so as to provide the star project for Binjiang with better service.

Key Words:The bidding documents；Enterprise situation；Cost stimation；Property management programme

目录

摘要·······················································Ⅰ

ABSTRACT···················································II

第一章 投标企业简介及投标报价表·····························1

第二章 投标函···············································2

第三章 投标代理人授权委托书·································3

第四章 投标企业概况及业绩···································4

4.1 企业介绍························································4

4.2 企业管理和服务理念··············································4

4.3 企业发展目标····················································5

4.4 企业管理优势····················································5

4.4.1 优异的本体优势·············································5

4.4.2 成熟的物业管理模式·········································6

4.5 企业荣誉························································8

4.6 拟委派人员概况··················································9

4.7 企业资质证明文件···············································10

第五章 物业管理方案内容····································12

5.1 对项目的认识、管理方案策划、管理目标····························12

5.1.1 对项目的认识··············································12

5.1.2 管理侧重点分析及运作特色分析······························12

5.1.3 管理目标··················································13

5.1.4 物业管理服务分项目标及保障措施····························13

5.2 组织架构、人员配备、培训及管理··································15

5.2.1 城市之星服务中心组织架构··································15

5.2.2 城市之星服务中心的人员编制及岗位职责······················15

5.2.3 员工培训管理··············································18

5.2.4 员工管理··················································20

5.3 物资装备计划···················································21

5.4 前期介入服务、承接验收··········································25

5.5 物业档案管理···················································26

5.6 突发事件应急预案···············································31

第六章 常规物业管理服务质量标准及措施······················41

6.1 安全防范管理···················································41

6.2 消防管理·······················································46

6.3 交通和车辆管理·················································46

6.4 装修管理·······················································47

6.5 房屋管理维护···················································48

6.6 设施设备管理···················································50

6.7 公共能耗分摊办法···············································55

6.8 保洁服务管理···················································57

6.9 绿化养护管理···················································60

6.10 业主求助服务管理··············································63

6.11 报修管理操作规程··············································65

6.12 回访管理操作规程··············································67

6.13 业主意见处理操作规程··········································68

6.14 日常报修工作规程··············································69

6.15 管理服务重点、难点和措施·······································69

6.16 社区文化建设··················································71

第七章 物业服务费用测算····································76

7.1 物业服务费用测算依据···········································76

7.2 交付前两个月人员配备及支出测算·································76

7.3 城市之星正常年份支出测算·······································78

结束语 ····················································85

参考文献 ··················································86

致谢 ······················································87

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